Robert Beard
Some Handy Genesys Tools and Information

It's possible to configure the TextPad text editor to highlight key Genesys log messages to more easily perform log analysis and troubleshooting. Here is a zipped file including the syntax file and instructions on how to configure TextPad to use it:

tserver-log.zip

2. Universal Routing Server (URS) Log Code List

In Genesys URS logs there are some cryptic codes which indicate which server application has generated a message and what type of message it is. These look like this "_M_I_00...". Here is a list of those codes:

URSLog.doc

3. How to Create a Virtual Queue for Reporting in CCPulse+

Here's a set of instruction to create a virtual queue, statistics for use with the virtual queue, and CCPulse+ templates and views that use the virtual queue:

HowToCreateAVirtualQueue.doc

4. Kazimir

Kazimir is a terrific log analysis tool created by a Genesys developer in his spare time. By the way, it's named in honor of a famous early 20th Century Russian Painter.

Here is a zipped file containing Kazimir and instructions on its use:

Kazimir.zip

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